About Me

I'm a Polish expat living in Germany. For the past 5 years I've been managing international communities and have an extensive background in project management, team leadership, marketing, and customer support.

Back in Poland, I was running my own company with up to 10 employees. I reactivated it during my maternity leave and managed to position myself as an expert in multilingual upbringing. I'm still supporting Polish families raising bilingual children all over the world, just to a smaller extent than before. I absolutely love all things linguistics and have tried learning 8 languages so far, but my strongest are Polish, English, and German.

With my strong intercultural communication, negotiation, and persuasion skills, I'm very effective when it comes to customer engagement. Creating the best experience possible for members in my communities is something I strive for every single day.

Cognitive skills

Learning ability - implementing changes according to feedback

Comprehensive thinking - planning actions with an outlook on a better business performance but still minding the customer

Analytical and strategic skills - developing portfolio according to KPIs, improving the recruiting, onboarding, activation and retention cycles, underlining the importance of recognition

Motivation

Willingness to learn and perform - asking for feedback and looking for areas to improve in

Initiative - coming up with new ways to improve workflow and processes, taking on additional responsibilities and initiating projects

Positive mindset - talking about difficult topics with a pinch of humour to normalise them and present possible solutions

Social interaction

Conflict management - showing understanding to upset event hosts but still being strict with the follow-up decisions

Openness to criticism - acknowledging that some ideas might not be accepted, open to constructive, negative feedback and seeing it as an opportunity for improvement

Collaboration - with customers, within the team, and with other departments, looking for compromise if needed but able to defend own constructive opinions

Integrity - staying true to personal and company values, honest and reliable, bringing value to the team and the company as a whole